FAQ
GENERAL FAQ
Where is my nearest physical store?
Please see our Locations.
What are your stores' hours of operation?
Hours vary by store. Please call ahead to confirm.
Do your stores have arcades or theaters?
Yes, some do. Please call ahead to confirm.
Do you have any current promotions?
Yes! Check them out here.
What if I don't know what to buy?
No problem! Just Contact Us or stop by one of our Locations and one of our Sexual Wellness Experts will guide you in the right direction. Also, consider filling out our Yes / No / Maybe Worksheet to give you (and your partner) a better sense of what you're into! Please don't be shy!
How can I receive coupons?
We send coupons, private discounts, special invitations, and exclusive sales to members of our VIP Club! Subscribe at the top of this page by clicking "Subscribe!"
What forms of payment do you accept?
In-store purchases can be made with cash, all major credit cards, and Apple/Google Pay. Online purchases can be made with all major credit cards, PayPal, Venmo, and Klarna (payment plans). We do not accept checks or money orders.
What will appear on my credit card statement?
All billing is posted under a discreet legal entity name.
How old do I need to be to enter or make a purchase?
18 with valid identification.
Do your stores open on holidays?
Yes, some do. Please call ahead to confirm.
Do you offer gift cards?
No.
Do you buy back merchandise?
No.
Where is the size chart?
Here.
Are any items exempt from promotional sales?
Yes. Please see MAP Policy.
What is your return policy?
For sanitary reasons we are unable to accept returns on items unless they have mechanical defects. Please see our Return Policy.
What does "waterproof" and "splashproof" mean?
"Waterproof" generally means the toy can withstand water submersion up to 30 minutes. "Splashproof" generally means that the toy can withstand low pressure water for cleaning purposes only.
Are your products safe?
Yes. Our products are make from body-safe materials.
What is the best selling item?
Everybody is different. What you like might not satisfy another person. Just Contact Us or stop by one of our Locations and one of our Sexual Wellness Experts can help you figure out what works for you. Also, consider trying our Yes / No / Maybe Worksheet to give you a better sense of what you'd like!
How do I unsubscribe from mailing lists?
Just clock "unsubscribe" at the bottom of the email.
Why did the in-store Sales Associate open the product in front of me?
We do this to fully test the item and make sure that it works properly, so that you don't go home and end up disappointed.
Do you franchise?
No. However, we do buy adult stores and build new ones aggressively.
Can you provide a comment or quote for an article?
Yes. If you need an interview, quote, or information from a sex/relationship expert for your next article, please Contact Us. Our professionals are trained to help enhance the sex lives of all adults.
ONLINE STORE FAQ
When is my order processed?
Most orders are released for shipment on the next business day.
How do I check the status of my order?
Please Contact Us.
Can I make changes to my order?
If your order has not shipped, please Contact Us.
How much is shipping?
Shipping is F-R-E-E on orders over $99 (before tax and discounts), excluding Hawaii and Alaska.
How do you ship orders?
UPS.
Do you offer Buy-Online, Pick-Up In Store?
No.
Are online prices the same as in-store prices?
Not always.
Do you ship internationally?
No.
Will I be charged sales tax?
Yes, if applicable to your shipping location, sales tax will be calculated at check-out.
Do you offer payment plans?
Yes. please select "Klarna" as your payment method upon check-out to sign-up for a payment plan.
When will my credit card be charged?
Your credit card will be charged the instant your order is placed.
What will appear on the shipping label?
All packaging an shipper info is 100% discreet.
Is my credit card information secure?
Absolutely. We use the latest in online purchasing security technology.
What do I do if I don't receive my order?
If your package shows as delivered but you haven't received it, please Contact Us.