FAQ
GENERAL FAQ
Where is my nearest physical store?
Please see our Locations .
What are your stores' hours of operation?
Hours vary by store. Please call ahead to confirm.
Do your stores have arcades or theaters?
Yes, some do. Please call ahead to confirm.
Do you have any current promotions?
Yes! Check them out here.
What if I don't know what to buy?
No problem! Just Contact Us or stop by one of our Locations and one of our Sexual Wellness Experts will guide you in the right direction. Please don't be shy!
How can I receive coupons?
We send coupons, private discounts, special invitations, and exclusive sales to members of our VIP Club! Subscribe at the top of this page by clicking "Subscribe!"
What will appear on my credit card statement?
All billing is posted under a discreet legal entity name.
How old do I need to be to enter or make a purchase?
18.
Do your stores open on holidays?
Yes, some do. Please call ahead to confirm.
Do you offer gift cards?
No.
Do you buy back merchandise?
No.
Where is the size chart?
Here.
Are any items exempt from promotional sales?
Yes. Please see MAP Policy.
What is your return policy?
For sanitary reasons we are unable to accept returns on items unless they have mechanical defects. Please see our Return Policy.
What does "waterproof" and "splashproof" mean?
"Waterproof" generally means the toy can withstand water submersion up to 30 minutes. "Splashproof" generally means that the toy can withstand low pressure water for cleaning purposes only.
Are your products safe?
Yes. Our products are make from body-safe materials.
How do I unsubscribe from mailing lists?
Just clock "unsubscribe" at the bottom of the email.
Do you franchise?
No. But we do buy adult stores and build new ones aggressively.
ONLINE STORE FAQ
When is my order processed?
Most orders are released for shipment on the next business day.
How do I check the status of my order?
Please use the Order Status tool.
Can I make changes to my order?
If your order has not shipped, please Contact Us.
How much is shipping?
Shipping is F-R-E-E on orders over $99 (before tax and discounts), excluding Hawaii and Alaska.
How do you ship orders?
UPS.
Do you offer Buy-Online, Pick-Up In Store?
No.
Do you ship internationally?
No.
Will I be charged sales tax?
Yes, if applicable to your shipping location, sales tax will be calculated at check-out.
Do you offer payment plans?
Yes. please select "Klarna" as your payment method upon check-out to sign-up for a payment plan.
When will my credit card be charged?
Your credit card will be charged the instant your order is placed.
What will appear on the shipping label?
All packaging an shipper info is 100% discreet.
Is my credit card information secure?
Absolutely. We use the latest in online purchasing security technology.
What do I do if I don't receive my order?
If your package shows as delivered but you haven't received it, please Contact Us.