Discreet Shipping
The question we are asked more than any other: will anyone be able to tell? No. Every order leaves here in plain, unbranded packaging, and nothing about the parcel — the box, the label, or the line on your card statement — says what is inside it or where it came from.
What arrives at your door
Every order ships in plain, unbranded packaging. Nothing on the outside names a product, a brand, or a category, and the shipper information printed on the label is discreet as well.
From the outside, a parcel from us looks like any other parcel — the same plain box a phone case or a pair of running shoes turns up in. A neighbor taking it in, a roommate carrying it up from the porch, a front desk logging it: none of them learn anything from it.
What is, and is not, printed on it
A label has to carry enough for a driver to deliver it and for you to track it. That is all yours carries.
On your parcel
- Your name and delivery address
- The carrier's routing and tracking barcodes
- Discreet shipper information for the return address
Never on your parcel
- Product names
- Brand names
- A category or department
- Our store name or web address
- Photographs, slogans or stickers
Boxes and mailers
Depending on what you ordered and how much of it, your order travels in a plain box or a plain padded mailer. We choose between the two on size alone, and neither one is printed with anything — a smaller parcel is not a less discreet one.
Discreet billing
Checkout runs on Shopify's PCI-compliant platform. Card details are encrypted in transit and stored only in encrypted form — we never hold a readable card number.
Card statements itemize merchants, never products, so your statement will not describe what you ordered.
Getting it to you
Orders ship the next business day by UPS, and you get a tracking number as soon as yours is on its way. Delivery time from there depends on the shipping option you choose at checkout. Shipping is free on orders of $99 or more, calculated before tax and discounts, and free shipping is not available to Hawaii or Alaska.
If you live near one of our stores, there is a faster option: our retail locations also sell through DoorDash, for no-contact delivery in as fast as an hour. Find your nearest store on the store locator, then look it up on DoorDash — selection and pricing there are DoorDash's own.
If something needs to go back
Because of the intimate nature of what we sell, returns are limited to items that are unused, defective and still in their original packaging, requested within 30 days. Consumables cannot be returned at all. The full detail is on Returns & Warranty.
Keep the packaging your order arrived in until you are sure you are keeping it — a return needs the original packaging, and it is already plain.
Questions people ask before they order
Yes. The box or mailer your order arrives in carries no product names, no brand names, no category and no store name. Nothing printed on the outside refers to what is inside or to where it came from.
Your name and delivery address, the carrier's routing and tracking barcodes, and discreet shipper information for the return address. Nothing on the label describes the contents.
Card statements itemize merchants, never products, so your statement will not describe what you ordered. Checkout itself runs on Shopify's PCI-compliant platform, and we never hold a readable card number.
There is nothing on the outside to read. A parcel from us is a plain box or a plain mailer, sized to the order, and it looks like every other parcel a carrier leaves at a door.
Orders ship the next business day by UPS. You get a tracking number as soon as your order ships, and delivery time from there depends on the shipping option you chose at checkout.
Shipping is free on orders of $99 or more, calculated before tax and discounts. Free shipping is not available to Hawaii or Alaska.
If you live near one of our stores, yes. Our retail locations also sell through DoorDash, which delivers with no contact in as fast as an hour. Find your nearest store on the store locator, then look it up on DoorDash — selection and pricing there are DoorDash's own.
What we collect, who we share it with and how to opt out is set out in full on Shipping & Privacy. Our Policies & Disclaimers remain the complete statement.
Returns are limited to items that are unused, defective and still in their original packaging, requested within 30 days. Consumables cannot be returned. The full detail is on Returns & Warranty.