Policies and Disclaimers

Accessibility

We aim to make our website accessible and usable for all our customers, including those with disabilities.  Our goal is to permit our customers to transact business successfully and easily through our website.  We are taking a variety of steps and devoting resources to further enhance the accessibility of our website through continued monitoring and testing.

If you have difficulty using or accessing any element of this website or if you have any feedback, please Contact Us.  We will work with you to make all reasonable efforts to correct the issue and assist with immediate needs.

Age Requirement

You must be at least 18 to 21 years of age (depending on individual local laws regarding access to adult subject matter) to access this website.

Changes To Policies

At any time, it is our right to update or change any of the content within our Terms of Service or Policies.  As the user, it is your sole responsibility to check our websites for changes as you use them.  Your continued use and access to our websites following any changes constitutes your acceptance.

Complaints & Contact

To make a formal complaint, please Contact Us, call us at 262-668-6969, or write us at 7451 Eastgate Road, Henderson, NV 89011.

Discounts, Coupons & Promotions

Discounts, coupons, and promotions may be discontinued at any time at our sole discretion.  Discounts and coupons may not be “combined” or “stacked.”  Coupon codes may exclude certain products or brands.  All discounts, coupons, and promotions expire and may be subject to quantity limitations.  Price adjustments will not be made on previous purchases already in transit or delivered.  We reserve the right to cancel any order due to ineligible use of a discount or coupon.  We reserve the right to cancel any order due to lack of inventory, omissions, system error, or unforeseen problems. 

Email & Text Marketing

Subscribers and VIP Club Members may unsubscribe at any time by clicking “unsubscribe” at the bottom of mailings or responding pursuant to the provided instructions in a message.  Please allow up to 72 hours for any changes to take effect.

Errors & Omissions

There may be content on our website or associated channels that contain typographical errors, omissions, or inaccuracies, including marketing verbiage, product descriptions, pricing information, shipping information, promotional deals, and delivery times.  We reserve the right to correct these errors and update orders accordingly at any time, making edits and corrections as we see fit.  The content on our websites should be used for general information only, and not as a deciding factor without consulting other sources of information.

Fraud

By shopping with us, you agree to provide complete and accurate information.  We reserve the right to cancel an order for any reason, including for suspected credit card fraud and/or sale to a minor.

Minimum Advertised Price (MAP)

Manufacturers do not allow sales on the following brands.  Sales promotions may not apply to the following:  Aloe Cadabra, Aneros, B Swish, B Vibe, Bathmate, Be Wicked, Big Teaze Toys, Blush Novelties, BMS Factory, Bodywand, Boneyard, Boy Butter Lubes LLC, Bring it Up, CBX, Clone-A-Willy, Closet Collection, Cousins Group, CowGirl, C1R, DanaLife ApS, Dame, Doc Johnson, Dorr, Dorcel, Dream Girl, Earthly Body, ElectraStim, Empowered Products, Elvie, Eye of Love, Exsens, FemmeFunn, Fleshlight, ForPlay, G-Vibe , GIANTmicrobes "z", GigaLuv, Hauty Lingerie, Hot Octopuss, iCollection, Icon Brands, Intimate Earth, Je Joue, JimmyJane, joyBoxx, Kama Sutra, Kiiroo, Kinklab, LELO, Inc., leWand, Lora DiCarlo, LOVENSE, M.D. Science Lab, Magic Wand, MiPole, Mimic, Mystim, Novel Creations, OhMiBod, Oxballs, Perfect Fit Brand, Pjur, Rago, Satisfyer, SEX Grease, Sexual Health Enthusiasts, SenseMax, Scarecrow Inc., Shibari, Shirley of Hollywood, SPUNK, Smuggle Your Booze, SuperSlyde, Svakom, Tantus, Tenga, UVee, VeDO, Vvole Nalone, We-Vibe, and Womanizer.

Novelty Products

All adult toys and marital aids are sold and marketed as novelty items only.  We will not accept returns or exchanges on novelty items, except when defective AND in original packaging.  Please refer to our Returns page for further information.  This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery.  We make no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of, or fitness for a particular purpose.  By making a purchase, you hold the seller harmless for any liability.

Offensive Merchandise

The merchandise and packaging in the stores and on this website may contain images that may be considered offensive or sexually explicit by some people.  If you are not an adult, being at least 18 to 21 years of age (depending on individual local laws regarding access to adult subject matter), if adult materials offend you, if minors are present with you, or if you are viewing or ordering from any country or locale where content or products for "adults only" is specifically prohibited or is thought to be obscene by law, please exit immediately as we will not be held responsible for your actions in viewing or ordering such merchandise.  When you view or order from our website, it means that you understand and accept responsibility for your own actions.

Ownership, Trademarks, & Copyright

This website is owned and operated exclusively by, and orders are exclusively filled by XXX, LLC.  All trademarks used in connection with this website are licensed from their respective owners.  Content on Suzies.com is the property of XXX, LLC, including text and images.  You may not download, reproduce, and/or republish this information in any way besides personal, non-commercial use.

Pricing

In-store pricing is not necessarily the same as online pricing and do not price match one another or other competitor pricing.  There may be times that an item is listed at the incorrect price due to a typographical error. Any errors are corrected upon discovery.  We reserve the right to cancel any order placed that contain products with inaccurate information.

Privacy Policy

Your privacy is important to us.  When you visit Suzies.com, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases.  We may also collect additional information if you contact us for customer support.  We may automatically collect or request your personal and billing information, web browser information, IP address, cookie information, search terms, etc., to help load the website for you, perform analytics, and fulfill and ship your order.  We may share information for relevant business purposes with our software platforms, merchant processors, shipping vendors, and/or marketing vendors or as required by law.  We use Google Analytics to manage our website, which may involve targeted advertising.  Personal information you provide may be used for marketing purposes and may be retained by us.  We do not intentionally collect information from children and this website is for adults only.  We use cookies for functional, performance, advertising, and social media purposes.  We are not responsible for the content or privacy practices of websites linked to Suzies.com.  All credit card information is stored in an encrypted form for security.  We use automated decision-making with your data to process transactions and prevent fraud.  We use Shopify, whose Privacy Policy may be viewed here.  We comply with all GDPR, CCPA, and other Privacy Policy Requirements, including respecting your right to update or erase your personal information.  To request an update or deletion or file a complaint, please Contact Us or mail 7451 Eastgate Road, Henderson, NV 89011.

Product Availability

Placing an item in your cart does not guarantee stock availability upon checkout.  Due to lack of inventory, omissions, system error, or unforeseen problems, sometimes orders may be cancelled.

Product Usage

All products must be used only for intended and lawful purposes.  Any illegal usage is unsafe and prohibited.  Please read all warnings and product labels carefully.  Products and their descriptions have not been evaluated by the Food and Drug Administration.  Products sold here are not intended to diagnose, treat, cure, or prevent any disease.  Unlawful activities are strictly prohibited.   

Proposition 65

Some products sold in stores and on this website contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

Returns & Warranty

We guarantee that you will be satisfied with every product you receive and strive for 100% customer satisfaction.  However, we sometimes understand that a product might not work out!  Our warranty and returns policy apply to both in-store and online purchases.

Nearly all novelty items offer a limited manufacturer warranty.  If your product was purchased more than 30 days ago, please Contact Us and we will provide the contact to start your warranty claim. 

  • Before requesting a return, please be advised:
  • Due to the intimate nature of our products, we are unable to process a return unless the product is 1) unused, 2) defective, and 3) returned in the original packaging. Moreover, all consumables (including contraceptives, lotions, lubricants, and supplements) cannot be returned for any reason.  This is for health, safety, and peace of mind!
  • Purchases made online cannot be returned in-store and vice versa.
  • You have 30 days after receiving an item to request a return.
  • Items sent back to us first without requesting a return authorization will not be accepted.
  • We do not accept returns on sale items.
  • We do not offer refunds. We only offer store credit or exchanges.
  • It may take up to 7 days to process your return from the time of receipt.
  • You are responsible for shipping your item back to us.
To start the return process, please Contact Us and provide 1) order number, description of problem, and specify store credit or exchange.  If accepted, we’ll send you instructions on how and where to send your package.

Shipping Info

  • Shipping is F-R-E-E on orders over $99 (before tax and discounts), excluding Hawaii and Alaska. 
  • All packaging and shipper info is 100% discreet
  • Orders ship next business day
  • We ship via UPS
  • Delivery timeframes depend on the shipping option selected at check-out. 
  • You will receive a tracking number once your order is shipped.

 

User Submissions

We may request that you send certain information (such as social media contest entries, reviews, comments, etc.).  You agree that we may edit, copy, publish, and/or distribute such information as we see fit.  You agree that any information you submit will not violate the rights of any third-party and that such information will be free of libelous or otherwise unlawful or obscene content.  We may disclose information requested by law enforcement or legal process.

2257 Record Keeping

In compliance with the Federal Labeling and Record-Keeping Law (also known as 18 U.S.C. 2257), all models located within our domain were 18 years of age or older during the time of photography.  All content and images are in full compliance with the requirements of 18 U.S.C. 2257 and associated regulations.  We do not produce any content and make no representation about any content on our website.  All pictures of models on product covers or on video products offered on this site have been created / produced by other companies, manufacturers, or studios.